Do you have a question for our Personal Shoppers? Did you get a fresh peach that just doesn’t taste right? Want to know if we carry your favorite spaghetti sauce? Let’s talk. Whether it’s email, phone, live chat, or wizard’s owl, we want to hear from you! (OK, we can’t receive letters by owl but wouldn’t that be awesome?)
Online Ordering FAQs
Who does my shopping?Our Personal Shoppers treat each order like it’s their own shopping list. They pick the ripest tomatoes, the healthiest lettuce and the gallon of milk with the best expiration date. All your food is carefully bagged – no cracked eggs here! – and properly stored before pickup or delivery.
Can I use a gift card to make online grocery purchases?Somebody gave you a gift card?! Lucky you! Just select “Pay Online with Town & Country Markets Gift Card” at checkout. And make sure you apply your gift card first before using a credit or debit card to pay any difference.
Hey, I didn’t get what I ordered! What do I do?Customer service is our passion and, yes, sometimes we make mistakes. If that happens, please contact customer service via our online contact form or call us during business hours at (206)222-9530. We’ll do everything we can to make it right.